Customer Service Request

Contact Details

   Telephone (STD Free within Shire ONLY)
   1300 666 535

   Outside Shire area
   03 5481 2200

   Fax
   03 5481 2290

Office Locations

   Headquarters 
   Cnr Hare and Heygarth Streets, Echuca
   Hours: 8.15am to 5.00pm

   Kyabram
   19 Lake Road
   Hours: 8.30am to 5.00pm

   Rochester
   43-45 Mackay Street
   Hours: 8.30am to 5.00pm
   (closed for lunch - 12noon to 1.00pm)

   Rushworth
   33 High Street
   Hours: 8.30am to 5.00pm
   (closed for lunch Monday and Friday - 1.00pm to 2.00pm)

   Tongala
   37 Mangan Street
   Hours: 8.30am to 5.00pm 
   (closed for lunch - 1.00pm to 2.00pm)

We are National Relay Service friendly:

    If you are deaf or have a hearing or speech impairment you can call us through the National Relay Service (NRS):
   
    TTY users: phone 133 677 then ask for 1300 666 535 or 03 5481 2200
    Speak & Listen (speech-to-speech) users: phone 1300 555 727 then ask for 1300 666 535 or 03 5481 2200
    Internet relay users: connect to NRS on www.relayservice.com.au then ask for 1300 666 535 or 03 5481 2200

   
 If you require translating services, please advise call centre staff who will arrange to assist your call.