Community resources & links

Updated: 4 May 2020 - 10.50am 

Stay informed


Link to Department of Health website.

The Federal Government has launched the "Coronavirus Australia" app and WhatsApp channel, now available on Apple and Andriod services. The WhatsApp channel can be accessed by entering into your internet browser.


Link to Department of Health & Human Services website.

DHHS Fact Sheet(PDF, 594KB) - 30 March 2020
- summary of restrictions
- overseas arrivals
- support services & advice 

Fact Sheet - Member for Northern Province(PDF, 792KB), The Hon Wendy Lovell - 31 March 2020
Support available to individuals in response to COVID-19, including income supplements, job opportunities, your rights as a worker, further assistance and changes to tenancy arrangements.

Food and support packages

Emergency relief packages 

Victorians in mandatory self-isolation due to coronavirus (COVID-19), with no access to food and essential supplies will receive emergency relief  packages under a program introduced by the Victorian Government.

The service can be accessed by calling 1800 675 398. The hotline can also refer people to other support services if needed.

For more information call the coronavirus hotline or visit the Department of Health & Human Services website.

Supermarket priority online deliveries, pick up services and food packs


Home delivery: This service is now available to all customers. Eligible customers, including seniors, people with a disability and those with compromised immunity or who are required to self-isolate can still access a priority home delivery service with dedicated delivery windows. These customers can call 1800 000 610 to seek assistance or register online via webpage.

Food and grocery packs: This ‘Basics Box’ for $80 helps provide essential products for customers who are currently unable to visit stores and are in genuine need. It helps provide meals, snacks and a few essential items, including toilet paper, and is delivered within approximately two to five business days via Australia Post. They are unable to cater for specific dietary requirements and there is a limit of two boxes per customer, per fortnight.

Community pick-up: This service is available in 700 selected locations to allow Priority Assistance customers to place an order online for someone to pick up on their behalf. This service will be available for over 100 pick-up drive through locations and in 600 stores for pick-up at the service desk.


Home delivery and click and collect: Normal home delivery and click and collect services are back to business as usual. The Coles Online Priority Service (COPS) provides a delivery service and ‘click and collect’ option for customers unable to get to a store. Existing Coles Online and FlyBuys customers who are aged over 70 and had registered their date of birth as part of their account details have been invited to join COPS. The service is also available to:

  • People over 65 years of age with a My Aged Care number or NDIS number;
  • Indigenous Australians over the age of 50 with a My Aged Care number or NDIS number;
  • Aged care, disability care and other businesses that support vulnerable members of the community.

More information at webpage.

Food and grocery pack: The Coles Community Box is $80 and includes delivery. The box contains nutritious items for breakfast, lunch and dinner, with the contents of the box being enough to support two people aged 65+ for seven days. Available to all eligible Coles Online Priority Service customers. More information at webpage.


Home delivery: IGA is providing a Priority Shop home delivery service to many areas, offering four package options - the Essentials, Pantry Plus, Dog Pack, Cat Pack – is available eligible customers to:

  • the elderly (70+)
  • people who are immunosuppressed
  • Indigenous Australians (50+)
  • people with a disability
  • and people who are required to self-isolate.

To check eligibility for IGA Priority Shop, please call 1800 018 384 or visit webpage.


Home delivery: Foodworks has partnered with National Disability Insurance Scheme (NDIS) to provide a priority delivery service. You can access this service via webpage.

Pet food

Pet food can be ordered online from pet stores such as Pet Stock, Pet Barn, My Pet Warehouse, or contact local pet stores to check if they offer delivery. Some useful websites are below:

Supermarket community hour 


Woolworths Community Hour is available until Sunday 10 May 2020 for customers who are:

  • • Elderly and people with a disability - 7am - 8am on Monday, Wednesday and Friday
  • • Healthcare and Emergency Services workers - 7am - 8am on Tuesday and Thursday

Customers should take government-issued identification cards, including:

  • Pensioner Concession Card
  • Companion Card
  • Commonwealth Seniors Health Card
  • Health Care Card
  • Seniors Card
  • Disability Card

More information is available is available at Woolworths webpage.


Coles Community Hour is currently available for customers who are:

  • Elderly and others in need of assistance, or carers, friends and neighbours of vulnerable customers - 7am - 8am on Monday, Wednesday and Friday
  • Healthcare and Emergency Services workers - 7am - 8am on Tuesday and Thursday

Customers should show government issued identification cards (as above) or other proof of occupation.

Store managers will use sensible discretion and compassion to ensure vulnerable customers who require access are able to complete their shopping during Community Hour. 

Emergency food relief services - local

Download information sheet(PDF, 76KB) of food relief programs available across the shire, developed by Campaspe Primary Care Partnership.

Home isolation

Better Health Channel - Tips for home-isolation with kids