Council services during COVID

Updated: 7 August at 3.30pm

Changes to service delivery have been made in response to Federal and State Governments directions.

Customer service centres will close from Monday, 10 August. Contact can still be made:

Online service request - click here

Online payment - click here

Calling 1300 666 535, Monday to Friday, from 8.15am to 5.00pm.

Email:  [email protected] 

Service changes

Library services

Library branches and depots are closed.

Online services continue to be available.

All library books on loan will be automatically renewed with no accrual of fines.

Recreation and leisure

Echuca War Memorial Aquatic Centre


Playgrounds, skateparks   & outdoor gym equipment 


Boat ramps 





Closed in all public areas, including Aysons Reserve south of Rochester, which is managed by Council.
Community halls  Closed.


Waste kerbside collections

Operating as normal.

Bins should be placed on the kerbside the night prior to collection.

Our waste contractors are unable to collect bins that are located behind parked cars and cannot be grabbed by the automatic arm.

Waste transfer stations 

Operating as normal.

Resale shops closed.

Council businesses

Port of Echuca Discovery Centre  

Echuca Paddlesteamers


Echuca & District Livestock Exchange 

Open for prime sales and store sales. 
Access to the site is strictly limited to staff, active buyers, necessary cattle agents and truck drivers.

Horse sales are suspended until further notice.

Aged and disability services

Community transport - operating limited service.

Family and children's services

Child care  Operating as usual.
Immunisations By appointment only, see webpage for session information
Maternal & child health    Phone consultations available. Limited face to face services.
Support playgroups  Suspended.

Animal shelter

Access to services is by appointment only.
Adoptions -

  • Monday to Friday 10am – 12pm and 2pm – 4pm
  • Saturday and Sunday 10am – 12pm

All other services such as, surrenders, stray animals, reclaims and microchipping -

  • Monday to Thursday 10am – 6pm
  • Friday 10am – 4.45pm
  • Saturday 9am – 1pm
  • Sunday 10am – 12.30pm

Please call the Animal Shelter on 5480 3005 to make an appointment prior to visiting the premises.