Rate relief & financial support

Updated: 10 July 2020 at 10.45am 

Council has endorsed a range of financial support measures to assist ratepayers, residents, businesses and community groups in response to the coronavirus pandemic.

Each person's circumstance is different. If the endorsed range of measures do not support a specific circumstance, please make contact with Council as soon as possible to discuss your situation.

Rate payments

Ratepayers can enter into payment plans or apply for financial hardship consideration regarding rates. Each case will be assessed on an individual's circumstance.

Interest will be waived for the period 25 March through to 30 September 2020.

Debt collection processes are suspended until 30 September 2020.

To apply for financial hardship, please complete:

Online form - complete and submit online

Hard copy form(PDF, 67KB)  - to print, fill in and mail or email

Street trading permits

If you are experiencing financial hardship in paying your Street Trading Permit (for A-Frame, goods on display, outdoor furniture) please complete this online form.

Once received, staff will make contact with you to discuss your application. Each application will be considered on a case by case basis. 

Rental payments

For Council owned commercial properties - waive monthly commercial property rental payments for businesses or community groups impacted by the State Government Restricted Activities direction, occupying Council buildings and facilities by lease or licence, from Monday, 23 March 2020 for three months, then on a month by month basis until the direction to remain closed is revoked.

For Council owned community properties - waive rental payments for businesses, artisans or community groups impacted by the State Government Restricted Activities direction, occupying Council buildings and facilities by lease or licence in line with Council’s Leases for Community Groups and Artisans Policy, on a pro rata basis for three months, then on a month by month basis until the direction to remain closed is revoked.

Other support measures

Echuca War Memorial Aquatic Centre - Pause direct debits for the Echuca War Memorial Aquatic Centre until the centre reopens; extension of prepaid memberships to honour the number of months impacted or, on request, offer a pro-rata refund from 23 March 2020.

Animal registrations - Defer enforcement action on unpaid registrations until 30 September 2020.

Library fees - Waive library fees from Monday, 23 March 2020 for any non-returned materials until one month after the library service returns to full operation.

Hire fees - Refund all fees paid in advance to hire Council facilities, including the Echuca Wharf and recreation reserves, where an event has been cancelled as a result of the pandemic.

User agreement payments - Defer payments for community groups impacted by the State Government Restricted Activities direction occupying Council buildings and facilities by a User Agreement until 30 September 2020.

Surrender of lease or licence - Agree to surrender any lease or licence, if a business or community group gives notice, without penalty until 30 September 2020, except when there is an outstanding debt prior to 23 March 2020.

Debt collection - Suspend debt collection processes until 30 September 2020.

Child care - Waive the 14 day notice period for the cancellation of any child care attendance at Council operated child care centres from 23 March 2020.

Public space trading permits - Waive, on a monthly pro rata basis, fees related to the 2020/21 public spaces trading permits for the display of goods, A-frames and footpath trading, if businesses have been impacted by the State Government Restricted Activities direction, until the direction is revoked.

 

Each person's circumstance is different. If the endorsed range of measures do not support a specific circumstance, please make contact with Council as soon as possible to discuss your situation.