Rate relief & financial support

Updated: 16 September 2021 @ 9.30am

Council has endorsed renewed financial support measures to assist ratepayers, residents, businesses and community groups in response to the ongoing coronavirus pandemic.

Each person's circumstance is different. If the endorsed range of measures do not support a specific circumstance, please make contact with Council as soon as possible to discuss your situation.

Rate payments

Ratepayers can enter into payment plans or apply for financial hardship consideration regarding rates. Each case will be assessed on an individual's circumstance.

  • Waive interest on any rates debt for the period 1 July 2021 to 30 June 2022.

To apply for financial hardship, please complete:

Online form - complete and submit online

Hard copy form(PDF, 67KB)  - to print, fill in and mail or email

Rental payments

For Council owned commercial properties - Waive monthly retail commercial property rental payments for businesses, impacted by the State Government Restricted Activities Directions, occupying Council buildings and facilities by way of a lease or licence, commencing 16 July 2021 until the State Government direction to remain closed is revoked and then commencing a phased discount to rentals for the three months ensuing, based on the following schedule : 

  • 50% monthly rental reduction for the first month following the State Government directions allowing businesses to open.
  • 25% monthly rental reduction for the second month following the State Government directions allowing businesses to open.
  • 10% monthly rental reduction for the third month following the State Government directions allowing businesses to open.
  • 0% rental reduction commencing from the fourth month following the State Government directions allowing businesses to open.

For Council owned properties occupied by community groups - Defer property rental payments for community groups and artisans, impacted by the State Government Restricted Activities Directions, occupying Council buildings and facilities by way of a lease, licence or user agreement, commencing 16 July 2021, until three months after the State Government Directions to remain closed is revoked. 

Other support measures

Public space trading permits  - Reduce the 2021/22 Public Spaces Trading permits for the display of goods, A frames and footpath trading by one quarter of the current fee.  

Off street parking permits - Refund, on a pro rata basis, the annual or quarterly off-street parking permits paid in advance, for businesses that have been closed as a result of State Government directions, on application by the business and pending evidence of business closure.

Library services - Extend loans on all items borrowed from libraries until the service is permitted to reopen and waive overdue return fees for one month after the service reopens. 

EWMAC - Pause direct debits for the Echuca War Memorial Aquatic Centre during periods the facility is closed.

User agreement payments - Recalculate user fees for community groups occupying Council recreation reserve buildings and facilities impacted by the State Government Directions by way of a user agreement and who have been previously impacted by the State Government directions, basing the calculation on the 2019 year data (last year not impacted by the pandemic) and applying a reduction based on the impact of the state government directions. 

Child care - Waive parent/guardian gap fees for those not permitted to attend the Campaspe Community Children’s Centre and the Rochester and District Child Care Centre during State Government restrictions.    

Food, beauty and accommodation premisesReduce registration fees for premises registered under the Public Health and Wellbeing Act 2008 by one fifth of the full fee. 

Echuca Holiday Park - Credit annual site holders for the periods that travel restrictions have applied to the annual site holder's ordinary place of residence, once travel restrictions are revoked.

Each person's circumstance is different. If the endorsed range of measures do not support a specific circumstance, please make contact with Council as soon as possible to discuss your situation.

Note: Fees and charges incurred prior to 16 July 2021 remain outstanding and are due and payable to Council.