Online payment conditions

We know that many of us just click ‘accept’ on the Terms and Conditions (T&C) for the online services we use every day, whether by computer, tablets and/or mobile phones.

But they do contain important information about your rights, how we use and store your information, and our responsibilities in making the service available to you.

T&C create a formal agreement between us, so we have tried to make them easier to read. If there is something not clear contact us at [email protected] or on 5481 2200.

Use of online services

By choosing to use Campaspe Shire Council (Council) online services, the customer (you or your) is acknowledging that you have read, understood and agree to these Terms and Conditions.

The information provided to you as part of Council's online services via our website, is solely for your personal and/or internal business needs.The use of this information is restricted in that you may not remove any proprietary rights notices, change the information or make it available to third parties. 

If you are using a credit card to process an online transaction, you are declaring that the credit card is issued under your name or that you are authorised to incur charges on the credit card and you or the person to whom the card is issued will pay to the issuer all charges incurred using the online services.

Privacy and collection

Personal information submitted into our online systems is collected by Council to enable it to establish and authorise access to the online systems. 

In using Council's online services you are agreeing to Council collecting personal information about you and the transactions that you process through our online services.

If you do not provide the personal information required you may not be able to access or use the online service. 

Personal information will be collected, used, and disclosed of in accordance with the Privacy and Data Protection Act 2014 (Vic) and Council's policies available on the website.

By using Council's online services, you agree to provide all relevant information, documents, and attachments, through electronic means, in the format and to the standards required for each transaction. 

You also agree and understand that this information will be retained in electronic format. If Council is required to provide information to you through online services, you agree that the information can be provided by electronic means. 

Website security

Council’s online payment services are provided through a secure website (using SSL (secure socket layer) encryption) which is then redirected to a secure Commonwealth Bank of Australia payment page.

Council provides no guarantee that the website or any of Council's online services are free from vulnerabilities. Your use of Council's online services is at your own risk.

You are agreeing and acknowledging that any information you send to, or through the online payment website (including credit card information) may be read or intercepted by others, even though the website is classified as secure.

CSC will have no liability for the interception or ‘hacking’ of data through the website by unauthorised third parties. 

Accuracy of transaction information

When you complete a transaction using online services, you will be presented with a confirmation screen verifying the transaction details you wish to process.

It is your responsibility to verify that all transaction details are correct. Printing of the transaction confirmation for future reference and for filing is recommended. 

Council is not responsible for transactions, which are incorrect due to inaccurate data entry by you when using online services, or for loss of data or information caused by third parties or circumstances outside Council's control.


Refunds will not be provided where services have been completed or certificates or permits have been issued.

Refunds will not be processed that will place accounts paid into arrears. 

Refunds will be made when supporting documentation showing proof of original payment is provided to enable refund authorisation.

Limitation of liability

Except as expressly provided by law, Council will not be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even where Council has been advised of the possibility of such damages occurring.

For the purposes of this clause reference to indirect, consequential or incidental loss or damages includes, without limitation:

  1. loss of profit or anticipated profit; 
  2. loss of business or business interruption; 
  3. loss of use of any plant or facility; 
  4. loss of opportunity; 
  5. loss of goodwill; 
  6. loss of contract; and 
  7. loss of use of money. 

Despite the above clause, if Council is found to be legally responsible to you for any damage or loss which arises as a result of the use of the website, Council's maximum responsibility will be limited to the dollar amount of the transaction which formed the basis of the damage. 

You agree that any dispute in relation to your use of the website will be governed by the laws of the state of Victoria and must be determined in that jurisdiction. 


Right to suspend, alter or cancel service

Council has the right at any time, without prior notice, to cancel or suspend any or all online services and/or to substitute alternative services, which may or may not be interactive or transactional in nature.

Specific service terms and conditions

You agree that any online services made available by Council may be subject to specific additional terms and conditions and agree to review and comply with any such additional terms and conditions. 

Access and use of any online service shall be deemed to constitute acceptance of any such additional terms and conditions applicable to such service.


Trading address

Campaspe Shire Council
2 Heygarth Street