Replace, repair or new bin

Report a bin

If either of your 3 bins have been lost, stolen or damaged you can report it to us.

You will need to provide all required information to allow us to issue a replacement bin.

Bin delivery will usually have a turnaround of up to 5 working days from when your request is lodged.

Damaged bin

To report a damaged bin, please lodge a service request:

  • Online at link
  • By calling on 1300 666 535
  • In person at one of our customer service centres

Missing bin

To report a missing bin, please lodge a service request: 

  • Online at link
  • By calling on 1300 666 535
  • In person at one of our customer service centres

To report a bin that has not been collected, please lodge a service request:

  • Online at link
  • By calling on 1300 666 535
  • In person at one of our customer service centres

Change bin size / Order additional bins

To request a change in bin size, or to order an additional bin, please lodge a service request:

  • Online at link   (you will need to upload proof of ownership with request, eg a rate notice)
  • By calling on 1300 666 535
  • In person at one of our customer service centres

New bin service

To request a new kerbside collection service, please lodge a service request:

  • Online at link   (you will need to upload proof of ownership with request, eg a rate notice)
  • By calling on 1300 666 535
  • In person at one of our customer service centres
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