Replace, repair or new bin
If either of your 3 bins have been lost, stolen or damaged you can report it to us.
You will need to provide all required information to allow us to issue a replacement bin.
Bin delivery will usually have a turnaround of up to 5 working days from when your request is lodged.
Damaged bin
To report a damaged bin, please lodge a service request:
- Online at link
- By calling on 1300 666 535
- In person at one of our customer service centres
Missing bin
To report a missing bin, please lodge a service request:
- Online at link
- By calling on 1300 666 535
- In person at one of our customer service centres
To report a bin that has not been collected, please lodge a service request:
- Online at link
- By calling on 1300 666 535
- In person at one of our customer service centres
Change bin size / Order additional bins
To request a change in bin size, or to order an additional bin, please lodge a service request:
- Online at link (you will need to upload proof of ownership with request, eg a rate notice)
- By calling on 1300 666 535
- In person at one of our customer service centres
New bin service
To request a new kerbside collection service, please lodge a service request:
- Online at link (you will need to upload proof of ownership with request, eg a rate notice)
- By calling on 1300 666 535
- In person at one of our customer service centres